I have many unresolved issues with BT and one complaint dialog ongoing.

but lets just start with one clear complaint for the moment which relates to they way the hide their charges associated with BT caller display when you dont make the minimum 2 calls per month.

I think this video I have made explaining the difficultys in how to not get charged for caller display illustrates my point very clearly :

if you as an ombudsman cannot stop BT operating a practice whereby they penalise and charge their customers for a lack of use of their services with hidden conditional clauses and a clear Continue reading →