Extra bill charges for non usage, whether it’s in your small print or not, I consider these charges as unfairly described or offered within the advertising, non usage of a service should not incur extra fees, I will be taking this up with the ombudsman unless resolution is swift. When I buy goods or a service like a monthly line rental, I expect to see a flat price advertised that does not involve hidden conditions relating to being charged extra for none use of said services, beyond the flat fee advertised as the services cost. If these charges are not removed from all the months in which you been charging me well beyond the headline line rental price I signed up for on your website.

I would also like to know at which point you can provide evidence agreed to be on Unlimited Weekend plan ? As I do not remember signing up for a £14.60 line rental ? also you are charging me for £2.70 for caller display I would also like to know what evidence you have I signed up for that extra as well, as you appear to be charging me extra for that due to non minimum call being made, all of this extra charges for use stinks of deceptive business practice in my opinion. have not had a telephone attached to my line for some considerable time, over which period you have been making the extra charges to my monthly costs via direct debit.