ok im not writing this to be overtly negative, I think this program is good and has great potential with a few small fixes and does a large amount of what it says at a speed that is fast enough for me, but needs a few things tidying up.

immediate improvements :

1 the cover art tab should not start searching for artwork by just selecting the tab itself, it should require a button click such as dedupers “find duplicates” button but instead saying “find missing artworks” as currently anytime i click on the cover art i have to wait four minutes as theyre is no way to stop it searching once its started. and this means i cant return to say the clean tab and carry on, whilst it is in this unstoppable searching for cover art state.

2 all processes once started within the interface, should have any ability to skip or cancel said process once initiated

3 Lockups > there is a wierd lockup that occurs on the mac i have experienced many a time, in which attempting to drag some tracks to the clean panel says that it is still processing things, yet in fact it is doing nothing as the clean queue is empty. the only solution to this is to close and reopen tuneup. this lockup often seems to occur after some processing is finished and i have switched application and come back to itunes. OK update so far in the first day of use I have had to force quit the tuneup program about 10 times, its asked me to relogin a second time even though I had already done it after first install. im keeping a tab on this.

Further to this i have paused a clean search and then “clear all” ‘ed it, and attempted to drag some new tracks on only to discover that when if refuses to process the new tracks it eventually comes with the results for the tracks I asked it to stop processing. as though it sort of ignored my pause and clear all commands. I also note that if one just waits say 3-4 minutes then the cleanup panel can be usable again, but with no real explanation as to what caused it to be unusable for that period ?

Ok the lockups are insane I can drag 5 tracks on then i have to wait like 5 minutes before the cleanup interface will alow me to drag another 5 tracks on, so far my first days use impression of this software is bad, these random slow downs and lockups of the interface need to be resolved.

4 you need to be clear whether tuneup is compatible with the keep my itunes folder organised preference option as maybe some of these conflicts lockups maybe due to itunes and tuneup fighting over naming tracks once tuneup has placed more ID3 data onto the track for the moment i have disabled the itunes keep folder organised option in case this is causing issues/conflict with tuneup, i will report back if this makes things more stable.

5 Tuneup has to get better at finding albums as a whole very often it has no problem labelling individual tracks, but is in fact attempting to split up tracks from one album into tracks from multiple albums as a solution to tagging them, in a way that is unrealistic. even when the tracks are known to be an album and are dragged in as a group.

6 you need a preference to set which tabs will operate and be visible, if a user wishes to hide a tab then they should be able todo so , features of software should not be forcefully run, if i dont want my processor cycles used on the tuniverse then id like to be able disable that part of the software. (priority)

7 your data collection and use policy should be readable from the software, perhaps a help menu would be good ? so that I know what rights you are giving yourselves ? over processing my data for your own marketing purposes etc, ie is the data you using on peoples librarys being sold on is it anonymous, tuniverse seems dubious in this respect, you need to clearly explain what your business model is in this respect ? if I have paid for software then … I don’t want a scenario in which you are shoehorning me in too being marketed at, using my own data i have provided and using cpu cycles from my computer to do it with, without my permission, especially on software i have supposedly paid for ? ie the tuniverse style marketing, if not turn offable you would expect the product to be the price you pay for a free product ! not a software which you have purchased ie ie the user should have control over tuniverse being run or not as a tab. and if you would have to charge more because there is some kind of kickback for you guys from the whole tuniverse aspect then in reality this should clearly stated up front that the price we are paying for tuneup does not afford us a choice about being marketed at ? especially since in reality tuneup is not disabled / non running as a whole without an uninstall so it will in fact be doing tuniverse stuff even when im just attempting to play stuff in itunes normally without wanting any interference from tuneup, im using tuneup for fixing my tracks not as as social media tool, feature set creep of software is something to be wary of,better to be focused on core features and do them well(answer please) at leaste some ability to choose which parts of tuniverse run, ie a full tuniverse preference panel.

8 tooltip overlay helptext paragraphs for every tuneup preference option, going to the website to read what each specifically meant was a bit of a bore

9 in marketing terms you need to be explicit and clear about the term “lifetime” user, as you seem to be sailing to close to the wind in a marketing sense, with one computers life and one transfer of machine, as that to me that indicates “two machine use lifetimes”, which is reasonable but i wouldn’t call it “lifetime” as that does mean for the duration of someones entire life use, licensed on one machine at any time through that period. the transferability of this licence needs to be clear in this respect as although the lifetime of two computers is quite a while in computing terms as so much changes, it is not a lifetime licence ?

10 since the software is server dependant … you should have a webpage that shows whether the tuneup server is up running or not ie a status page for the tuneup server, as sometimes it appears to say “connecting to TuneUp’s Server” and doesnt get any further. now either this is in fact a software glitch and i need to restart tuneup/itunes or the server is now and again down ? something that I comprehend is always a possibility, but none the less a status webpage will stop me wondering whats going on, when the problem isnt at my end.

11 explanation as to why tuneup wants to catalog my entire track information each time it first starts up with words like importing track information 500 tracks per seond … every time itunes / tuneup launches ? why is it doing this without asking when in reality i will be dropping tracks i want repaired onto its panel anyway at which point it can get track information from the tracks ? without delaying me initially ?

12 A master ON/OFF switch to choose when tuneup is and isnt running ? so that I as a user can choose if it is fetching tuniverse stuff on the basis of what tracks i happen to be playing, ie if i want to isolate my itunes operation from tuneup I should be able to ? as i dont want my itunes stability to be affected by tuneup.

13 tuneup Process prioirty , I notice … that when the cleanup interface is locked up, that bloody tuniverse seems to do all sorts of stuff in the meantime, not that i want it to ! CLEANUP is the priority and always should be of this application if i find in anyway that whatever tuniverse is doing it causes a the clenaup part of the app to lockup or even a minor slowdown, i will be less than amused, i did not buy this app for its tuniverse feature the cleanup part is the priority part for me ! and anything that stands in the way of that is not what i paid for ?

does tuneup do somekind of actual spectral sound analysis to find tracks with very little id3 data similar to shazam ? it seems better than could be attained from cddb based track length analysis.

if you also would like to see the points above come into reality within tuneup then please comment to add weight to this request.