theyre aggregiously and unreasonably in the favour of the rail operators, ATOC is doing nothing for us, they take you address details but if you lose your card, no refund for the remaining time or new card containing the remaining time, why on earth are they taking address details if there is no refund for such a card loss ? unnaceptable !

we need to take this to the european courts and get them screwed into the ground on this one !