Extra bill charges for non usage, whether it’s in your small print or not, I consider these charges as unfairly described or offered within the advertising, non usage of a service should not incur extra fees, I will be taking this up with the ombudsman unless resolution is swift. When I buy goods or a service like a monthly line rental, I expect to see a flat price advertised that does not involve hidden conditions relating to being charged extra for none use of said services, beyond the flat fee advertised as the services cost. If these charges are not removed from all the months in which you been charging me well beyond the headline line rental price I signed up for on your website.
I would also like to know at which point you can provide evidence agreed to be on Unlimited Weekend plan ? As I do not remember signing up for a £14.60 line rental ? also you are charging me for £2.70 for caller display I would also like to know what evidence you have I signed up for that extra as well, as you appear to be charging me extra for that due to non minimum call being made, all of this extra charges for use stinks of deceptive business practice in my opinion. have not had a telephone attached to my line for some considerable time, over which period you have been making the extra charges to my monthly costs via direct debit.
I have many unresolved issues with BT and one complaint dialog ongoing.
but lets just start with one clear complaint for the moment which relates to they way the hide their charges associated with BT caller display when you dont make the minimum 2 calls per month.
I think this video I have made explaining the difficultys in how to not get charged for caller display illustrates my point very clearly :
if you as an ombudsman cannot stop BT operating a practice whereby they penalise and charge their customers for a lack of use of their services with hidden conditional clauses and a clear Continue reading →
How to Stop Bt overcharging you for caller display if you use a line just for broadband, theyre website is horrible to navigate and find such stuff so here is the instructions
when logged into your BT account online
select myphone from the top
then select calling features from the left hand side
then select “change your calling features”
select the landline you want to change the calling features on
it should then show you the caller features you have in a list
in there you may well have an item like this selected > “BT privacy at home + caller display” or something like that which is “marked” as being free ie they say it is £0.0 in cost (they dont show the hidden caveats)
if you dont receive calls at all or make them per month ie you just you use your landline for broadband then they will charge you £2.70 for not using it ?
below the above option is the an option that just says “BT privacy at home” also for £0.0 this one will not expose you to the risk extra caller display charges.
Select this option instead and you should not be charged the £2.70 a month from now on, but that doesnt get you the £2.70 a month theyve been stealing from you as money for old rope.