you were a lucky case, im guessing youre in the US ? the truth is this, one good example of customer service does not great customer service make, the majority of people here received bad service, and a bad product. And the issue is not just about whether you had your toothbrush replaced, which is of purely personal benefit to yourself. Where do you think your old toothbrush went ? Landfill, I doubt philips bothered to repair it, the point is design as philips did, with this toothbrush was bound to waste environmental resources and create pollution.

the flaws with the toothbrush design were the following.

They used nicad batterys in the manufacturing at a point when nimh were standard > FAIL
They sealed the batterys into the case with a glued case design, and also glued and soldered the batterys into said case, making it completely non user serviceable, thereby reducing its lifespan, thereby wasting resorces and creating pollution > FAIL

The attitude that philips displayed in these choices is typical of large biligirent corporates nowadays, and it will not do, Apples lack of battery access is also equally poor design.

anyway, this toothbrush may not last long, philips does provide excellent customer service. Here is what happened to me.

My sonicare loses its power really quick. If I charge it for one day, use it once, and forget to put it back on the charger again. I can’t use it again.

So I decided to call philips customer service. they first instructed me how to reset the battery power, but it didn’t work. So I called again, they decided to send me a new snoicare toothbrush. I just got it today! ;) brand new, the whole case just like the package you will get from the store. And they also send me a fedex prepaid label, so I can send back the old toothbrush for quality control.

So if your snoicare stops working in less than two years, you should definitely contact philips.

This is fraud! I’ve never and never will spend $100+ on anything that doesn’t last more than 5yrs. They make this junk, literally, to FAIL a bit wise after the warranty is over. They test these things and make them with materials that will specifically fail under lab conditions based on general surveys they give out to “focus groups” basically questioning directly or indirectly “how long do you think a product like this would last?” “How much would you be willing to pay for said product if it were offered?” etc…

Look for “Sonic Repair”. I even recycled my first-generation handle with him for spare parts, and he paid me back more than the first-class postage. Great e-business person!