App store more detailed post

This is a formal complaint and desire for feedback from Apple support Admins (simple apple loving forum trolls beware my wrath) as to how to sort various issues, with the OS X app store application, I’d prefer to have a separate software update system for operating system updates, as at least the previous system seemed to work cleanly whereas the new app store version does not ? another 3 hours of my life dedicated to solving problems with an operating system which didnt exist in the previous versions of the OS ? rather than actually getting work done with my 27″ imac recently updated to mountain lion.

Some updates appear twice simultaneously in the app store updates section for example the imovie 9.0.9 update appears once as an individual update and once within the system updates ? in the image below, not noticing it was bundled within the system updates, as I had that folded up at the time, I clicked on the individual separate 9.0.9 imovie update. and the following badly written error dialog appears :

app store updating bugs

app store updating bugs

But I did discover doing the same update, but from the top system related software updates section instead of the singular lower app updates section, meant the update would install, but with some other bugs, including the singular update remaining in the lower list and the icon of the installed app being blurry/pixelated until I had restarted the machine.

this same error also happened for the singular iPhoto 9.4.3 update, which was only installed successfully when installing from the software update section link, and once it had installed, the icon for iPhoto was blurry and pixelated until I restarted the computer, but even then once the iphoto 9.4.3 update had installed it refused to then remove the update from the singular section of updates at the bottom of the screen, the app store seemingly still thinking it needed installing ? this really isn’t good enough as a system

some application update failed to install at all and then refused to appear as updates that needed doing afterwards, so I lost two system updates entirely, a safari being one of the updates which disappeared and now im stuck on 6.0.4 as the app store doesn’t think they’re are any updates for safari needed and doesn’t show them ? or maybe the 6.0.6 update was withdrawn as I can find no reference to it on the web at all ? and the log doesn’t mention it either ? this is where a user viewable history of app store activity with purchases and updates installed / apps installed etc would be very valuable.

I have also seen the app store mis-register whether apps are installed at all, ie perceiving them to be installed when they’re not etc ?

and refusing to allow the deinstall or re-installs of apps properly through app store interface ?

OK here is my point …

its one thing to foist on your users, your software cash till the “App Store” onto each and every machine and run your own DRM system through it which by default attempts to prevent the installation of software other than through your own cash till the App Store but >

Its another thing entirely … to replace a system that at least worked for system software updates, ie the old “software update” system, with a new app store system software updates system, which in relative fair comparison is shot through with bugs and annoyances, this is completely a backward step in my actual experience in comparison to the system it replaced ? here are a list of the bugs i’m experiencing as a user of this “app store”

1: conflicts seeming to occur between system software updates and singular app store app updates which the app store then come up with an error for that doesn’t explain the issue.

2: App store not properly registering which app’s are installed or whether they’ve been uninstalled manually ? this maybe indicates that app removal should be a part of the app store. and that perhaps it should be able.

3: no decent way of reinstalling app’s completely, that consistently works

4: system software updates failing to install and then not successfully being to recover from a filed update and offer the same update again, no in my scenario those updates just vanished from being visible to the app store system, what was it marking them a successful install beofre it had succeeded at updating them ?

5: no way, as within the previous software updates system to select multiple individual updates and have them queued to install sequentially whilst skipping a specific update I don’t want ? ie say itunes 11 for instance, this was easy and completely feasible with the previous software updates system tick based system far superior in my opinion ?

6: secondarily I could within the previous system software update system choose to store specific system software update downloads and use them to update other machines rather than having to spend time afresh red-downloading the same updates on other individual machines, which is much faster on poor bandwidth scenarios, for large combo updates etc than the current system ? especially for those people who support many many machines for a living like I do ?

7: some updated app icons being blurry after update until I did a restart of the machine

8: I have even had the scenario where the ‘app store’ mistakenly thought an app in this case which was free ie ‘blackmagic speed test’ was installed when it was not and then refused to allow me to download the app again, yet it was only available in the app store ? and this issue could not be got round by downloading the app from the makers site, as they were foolishly relying on your ‘app store’ as its only delivery method to their users ?

9: Without a deinstall option, I have as i’m sure many others might attempt a de-install by clicking on the x next to an installed app, only to realise that does some weird kind of hiding of the purchase, that then has to be reinstated in some complex way, which only accidentally discovered by chance, and manual uninstalls do not seems wise expecially when drm is involved but the app store does not seem to have any un-install system ?

10: there is no list of licences ore serials purchased when you purchase an app so that you can see what seats/family licences have been used and on what computers, and no way of making the purchases on the app store portable to any other setup, thereby making the licences that are purchased int he app store much less valuable than purchasing an actual serial numbered piece of software

11: certain applications, are no longer un-installable mail being one of them, which if you attempt to remove it from the OS will completely knacker your os install and mail setup such that it is no longer possible to cleanly reinstall it, any application even if produced by the OS provider should not be so deeply wound into the os such that it cant be removed cleanly and reinstalled, not allowing this is a this is a major failing.

12: No decent history system to see which updates and apps were successfully installed, apart from trawling through and decoding install logs, highly non user friendly.

13: It needs a way to establish which application and where installed its trying to update, like a reveal in finder button, as its is fully possible depending on the drives connected to have older apps and alternate version of apps installed in more than one place, and this confuses the apps tore as it doesn’t understand such intricacies and doesn’t know what to manage and what to ignore.

14: And of course as per usual because if it all operates of just one apple ID only at a time, it doesn’t take account, households with more than one apple ID and being logged in with more than one apple ID on one computer at a time, which is one of the reasons to run the system off serials and licences etc.

15: And if apps are installed system wide how do separate users even with separate apple ID’s handle being logged in on the same machine or not ? do they all gte access to the apps or just the user etc etc etc, the potential and possible problems go on

16: how do you specify that a machine should be removed from the licensing for for an an app ? you only appear to be able to do this by removing the entire apple ID at a time.

17: how do you transfer a licence from one apple Id to another ? basically currently an impossible no no.

18 what happens when a couple share an ID separate how can you separate who gets what apps ? you cant, the system is to some extent limited and flawed and will remain so, cheapening the value of software purchased from the app store, from a value perspective over time, or if eventually the App store eco system or Apple itself has its demise, how does one transfer the value out of the apple app store apple ID ecosystem in general ? you don’t – your setup currently to lose that value as its more a kind of rental license, but lets say you to reinstall the software on another system other than apple you couldn’t ?

all these bugs are much worse than the old software update system ? which it now seems was much more finessed and without such stressful issues ? recently i feel like im getting a worse operating system with the newer releases, lion and mountain lion etc, and as a tech support have cause me massive amount of unecessary work to sort out the problems your new OS have caused. Snow Leopard was the last decent improvement in my opinion, what on earth were you thinking with removing “save as” or locking files after 2 weeks without being opened ? it seems your making more booboo’s than getting things right, and I think its best you hear it rather than living in a dillusion ? why are you finding it so hard to make the right user interface decisions creatively ? if your intending on dumming down os x to make it operate like ios and converge, you will not find me as a customer willing to put up with it, computer operating systems have to be functional for doing real work ?

solutions please ASAP to this currently buggy system ? and don’t suggest a “clean install” otherwise i may as well use a Microsoft operating system ?

Having attempted to put this post to apple on the support communities it appears to have been summarily deleted, as per usual indicating to me that apple support forums really just offer them the greatest form of censorship possible for their own software products. And proof if any were needed that all company forums should be independently run separate from the company by law.

Why Time machine is an uncontrollable heap of crap

Im backing up a machine using time machine 212Gb of source data, so far the time machines backup of this 212GB takes up 472GB on the backup drive and growing, why such a differential because it stores deleted versions of files and changes etc ? does the user get any control over how much extra data/version time machine backs up ? answer NO. SO time machine will continue to gobble up hard drive space regardless of what you want until the drive is fit to bursting and then it will start culling things from the backup, based on its own decision making process, how fucking arrogant of the software’s designers to presume that this might be acceptable to the user ? again just like everything in os x its being dumbed down and no controls are being given to the user of any merit, no apparently were of such little intellectual merit we wont be able to handle concepts like limiting the backup size to a certain percentage more than the source files size, or just limiting overall the proportion of a drive that maybe dedicated to such tasks no apparently time machine must have the right to keep filling up our drive till its fit too bursting, leading to a much more like scenario, for the drive to fail imo opinion when theyre 95% full ? apple get a grip people might not want to get dedicate an entire drive to time machine and many of those users wont understand about partitioning. STOP dicating to the user how things are going to be, im not a masochist, give me control.

The state of MAME on OS X

It’s quite bizarre how difficult it’s become to run MAME on OS X, 10 years ago it was a matter of downloading an app, and a few roms etc. Now it seems the only current app is a command line and that you have to install a framework create folders and specify locations etc, really quite primitive compared to how it once was.

The Apple II – expensive but good for its time

The First computer I used, little did I realise this computer was far superior to that which I would own myself until at least 1985, but then at the cost a 48k Apple II was, that could be expected, Though I only saw this machine hooked upto a green screen, I remember its software being particularly good for the time, Apple invaders was an almost perfect clone of space invaders and there were many other intriguing software demos, I remember one with an interactive room, in which a person in a picture winked at you and various things like that, maybe it was an early hypercard demo ? but for the time it was an amazing machine.

share prices and house price falls

Why does a homeowner or a shareholder conclude than when the price of such commodities they own decline from they’re highs that they have somehow made a loss ? regardless of a what price they bought a commodity at ?

on the 30th of december 1997 apples share price was $12.75 no-one who owns apples shares from such a time, has a right to imagine that the losses that occurred post their gains after initial purchase is somehow they’re loss, the shareholder class are parasitic on the energy of those who innovate and push humanity forward, they have a value to foster innovation with investment, but theyre part in the affair overall, should not be over-estimated.

Apple incompetence, software update failing, installers missing, versions of software unpurchaseable

Apple incompetence, software update failing, installers missing, versions of software unpurchaseable

Dear devolving Apple

Why Can i not purchase or download os x server 10.7 without great difficulty, why has your shit app store stopped distributing said version, there are many machines no doubt on server 10.6 who could upgrade to 10.7 server but cant run 10.8 server due to your other efi 32/64 bit version crap (when a hackintosh user get round such issues using chameleon) do you not understand the need for people to be able to download or purchase such software ?

Why does an imac running 10.6 fail to update to 10.6.8 via a combo installer ? or software update and then claim it doesn’t have any needed software updates ? and why can I not find a functional 10.6.8 combo updater that will take mys system from 10.6 to 10.6.8 in one fell swoop with ease on your website to download ?

why are you managing to balls up the simplest of tasks you have power over, like making your software available to your own customers ?

Thunderbolt Adoption

take some of that cash mountain stop wasting it on shareholder paybacks and pile it into subsidizing the adoption of thunderbolt as a standard and make it happen as a standard ?! is not rocket science make a loss on it so the standard gets adopted ? sony did it with bluray initially, you may have to do the same, people need large fast storage ie 3tb drives running as fast externally as they do internally on a sata chain, and the cost of an external thunderbolt case should cost no more than £20.00 extra price wise than a USB3 equivalent equivalent hard drive. get to scale with it ? to get costs down for third party people adding thunderbolt to an external mechanical hard drive that can run at 1.5gbps or 150MB’s a sec max anyway, should only add £30.00 to the hard drive cost as thats all the benefit it offers from a financial perspective compared to USB3 ? from the purchasers perspective. we aren’t all millionaires with apple shares and bonus etc. so we can afford to add £200 to a device worth £100 in order to have thunderbolt on it.

Preview snow leopard and dpi WTF apple

why does preview’s Tools>Adjust Size menu option always seems to be greyed out, how am i with the Os supposed to get control over the DPI setting without resising the file so as to stop stupidly displaying images at print res on screen rather than the actual screen pixels ??!?!?! most content remains digital and doesnt get printed nowaday so why the osx team put an emphasis on print dpi within the OS, We as users should at least have some F***ing control over this ! thanks apple for presuming again you know better than the user !

why is OS x mail (SL version) so bloody stupid !!!!! and so bloody slow and un re-installable ? no wonder apples share price is declining despite obscene money making

I’ve just discovered that os x mail app re-rasterises images down, when you attach them on the basis of dpi information within the file that affects what size an image is embedded within a publishing program and throws away any resolution beyond the necessary to render it on screen at its effective print size on the basis of the dpi metatag information in the file.

This is total WANK I want the file when dragged in to come in with all the pixels in the image no discard those beyond the print size as viewed on a screen – you bloody idiots.

why also can I no longer uninstall mail and reinstall it, in my OS without it refusing to delete or ballsing up my mail installation thereafter ? dont embed so deeply into the OS its removal screws shit up ?

pull your fingers out stop messing about, and while your at it fix the new itunes 11 bollocks youve made, and all the other in-numerate crap youve done to balls up Lion and Mountain Lion.